We have a dedicated decontamination room where we are extremely safety conscious and exercise rigorous disinfection and sterilisation procedures. All dental equipment is cleaned and sterilised through autoclaves before being placed in sterile pouches for storage. Our nurses are leaders in cross infection and all keep up to date with the latest regulations.
All staff undergo regular first aid and basic life support training to ensure that they are enabled to deal with an emergency should one arise. For your safety, we hold emergency kits, oxygen, de-fibrillator as well as various life saving drugs and equipment.
At hhdp, we will meet the highest standards throughout your patient journey from meeting the reception team through to completing your dental treatment. We are constantly improving on our care, training and equipment to ensure we can deliver the best dental health care for you and your family.
We have been successfully assessed by the CQC on all governance areas with our report published online, click here to read report.
Sometimes, mistakes can happen, or treatments don’t go as successfully as they may have been planned. If you don’t feel that you are happy with any aspect of the treatment or service you have received and wish to make a comment or complaint you have the right to do so.
We take complaints very seriously and below is our policy and handling procedure in place.
Our Complaints Policy
Our complaints compliance Lead is Mr Ashish Vora.
To make a complaint or provide feedback please contact us either in writing either by email or letter to practicemanager@harleyhousedental.co.uk or in writing to Harley house dental practice:
- Brook Close
- Borehamwood
- Hertfordshire WD6 5BT
- United Kingdom
We will always send you a receipt of the email within 3 working days to acknowledge we are dealing with your concern. We aim to provide an answer to your problem within 10 working days.
If, for any reason, you are not satisfied with the outcome or the procedure, you may refer to:
- NHS England at england.contactus@nhs.net with ‘For the attention of the complaints team’ in the subject line.
- The Dental Complaints Service for complaints about private treatment Stephenson House, 2 Cherry orchard, Croydon, CR0 6BA Phone 08456 120 540 Email: info@dentalcomplaints.org.uk
- The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body) Phone: 0845 222 4141 (UK local rate) Email: standards@gdc-uk.org
- The Care Quality Commission at Citygate, Gallowgate, Newcastle upon Tyne NE14PA Phone Email 03000 616161 enquires@cqc.org.uk
